USRA LABS

For specialist contractors and technical service teams

Give every enquiry an owner and a next action.

A £950 fixed pilot connecting one web form or shared inbox to HubSpot or Google Sheets, with ownership, status, dated next actions and human review. Delivered in 14 calendar days after agreed access, examples and acceptance rules are ready.

Try the live enquiry demoCheck your handoff — free

14-day fixed-scope pilot · One source · One destination · £950 fixed pilot fee

See the workflow

01 — Live workflow example

See an enquiry become an owned next action.

Use a fictional business enquiry to see the operating pattern. This interactive example demonstrates the record and review flow; it is not a customer integration or performance claim.

Do not enter personal, confidential or live customer information.

Interactive example

Process a fictional enquiry

Use a short fictional business scenario or load the example. Do not enter personal or confidential information.

Free handoff check

Check the handoff before buying a fix.

Inquiry or enquiry: the same practical check of records, ownership and next actions. See your result immediately.

7 quick questions · About 60 seconds · No email required

Choose one enquiry source to check. Answer from your team’s current workflow. “Not sure” stays unknown; it is never counted as a confirmed gap.

3. Does each enquiry have a persistent record in that destination?
4. Does each record have a named person responsible for the next step?
5. Can the team see the current status on each record?
6. Does each open record show a next action with a date?
7. Do incomplete or uncertain enquiries enter a visible human-review queue?

Your answers stay in this page and are not saved or sent. Optional site analytics record completion and the number of gaps, not your answers.

02 — Concrete symptoms

Recognise any of these handoff gaps?

The pilot is for a narrow operating problem, not a general transformation project.

  • 01Two people reply to the same enquiry
  • 02An enquiry appears to have no owner
  • 03Nobody can see whether a quote was sent
  • 04The next follow-up date lives in someone’s memory
  • 05Web form details are copied into the CRM by hand
  • 06An incomplete enquiry disappears without a visible review

03 — Fixed pilot package

One source. One destination. One acceptance boundary.

A bounded first implementation with a visible price and handover—not an open-ended CRM project.

Fixed pilot fee£950 fixed pilot fee
Delivery window14 calendar days
Fixed scope summaryOne web form or one shared inbox
HubSpot or Google Sheets

Included in the pilot

  • One enquiry source: one web form or one shared inbox
  • One destination: HubSpot or Google Sheets
  • Extraction of available contact or company details, enquiry type, work scope, postcode or service area, domestic or commercial context, requested timing, drawings, urgency and preferred contact method
  • An owner, status and dated next action on every created record
  • A visible human review queue for uncertain or incomplete records
  • A basic team notification
  • Acceptance testing against up to 30 historical examples supplied by your team
  • Short operating and handover documentation
  • Customer-owned accounts and operational data

Fixed scope. Third-party software fees are not included; out-of-scope requests are quoted separately.

04 — How it works

Four stages your team can follow.

The work starts with the operating boundary and ends with evidence and handover.

  1. 01

    Fit and scope

    Confirm one source, one destination, the responsible team and the boundary of the pilot.

  2. 02

    Field mapping and acceptance rules

    Agree the information to extract, ownership rules, statuses, next actions and review conditions.

  3. 03

    Build and sample tests

    Build in the agreed accounts and compare the workflow with representative examples.

  4. 04

    Acceptance test and handover

    Run the agreed acceptance set, resolve in-scope gaps and hand over the operating notes.

05 — Acceptance

Sign-off is based on records, not sales promises.

We compare the agreed workflow with supplied examples and check ownership, next action and the review boundary. Revenue and quote-win outcomes are not acceptance guarantees.

  1. 01The agreed source creates a record in the agreed destination for every in-scope test enquiry.
  2. 02Available fields are mapped without inventing missing information.
  3. 03Every created record has an owner, status and dated next action, or is placed in the visible review queue.
  4. 04The agreed team notification is produced and uncertain records remain available for human review.
  5. 05Outputs are checked against up to 30 customer-supplied historical examples using the agreed rules.
  6. 06The operating notes and account handover are complete.

The delivery clock starts when

  • Agreed access to the selected source and destination
  • Representative sample enquiries supplied by your team
  • Acceptance rules agreed with the people who handle enquiries

The 14-day delivery window starts once the agreed access, sample enquiries and acceptance rules are available.

06 — Good fit

Built for a specific enquiry-to-quote gap.

The fit check confirms whether this narrow pilot matches the way your team works.

  • One website form or one shared inbox
  • One destination: HubSpot or Google Sheets
  • One clear enquiry workflow with bounded rules
  • An owner, status and next-action problem
  • Human review is acceptable for uncertain records
  • Acceptance testing can use up to 30 supplied historical examples

07 — Not a fit

Some projects need a different scope.

We will say so if the request is broader than one source, one destination and a controlled review flow.

  • Multiple inboxes and forms in the same rollout
  • WhatsApp, phone and social channels in the same rollout
  • A full CRM replacement
  • Historical data migration
  • Automatic quote-writing or pricing
  • Automatic outbound sales sequences
  • Complex multi-team integrations

08 — Ownership and control

Customer-owned accounts. Visible human decisions.

The workflow supports your team; it does not replace commercial judgement or hide uncertain records.

  • The operating accounts and operational data remain customer-owned.
  • Access is limited to what the agreed pilot needs and is documented at handover.
  • Uncertain or incomplete records go to a visible person-owned review queue.
  • The workflow does not make autonomous pricing or quote decisions.

Live Client Implementation

DEF Menkul

For DEF Menkul, we delivered a production website connected to structured project enquiry intake and an internal review workflow.

Enquiries are recorded, assigned to an owner and tracked through qualification, next actions and readiness for quote preparation by the team.

  • Website
  • Structured enquiry intake
  • Enquiry operations

09 — Internal operating experience

Systems we operate and learn from internally

Mizanla and Sharksline are owned or internal operations—not independent client proof. They show where we practise structured records, observable states and human-controlled workflows.

Owned product
Mizanla logo

Mizanla

An AI-assisted commercial memory platform that turns receivables, payables and reconciliation data into a clear operating view.

  • AI workflows
  • Data operations
  • Product system
View the verified internal scope
Internal operation
Sharksline logo

Sharksline

E-commerce and back-office workflows used to make recurring operational work more structured and visible.

  • E-commerce
  • Operations
  • Workflow design
View the verified internal scope

10 — FAQ

Clear answers before a fit check.

What exactly is included in £950?

The fixed fee covers one source, one destination, agreed field extraction, record creation, owner, status, dated next action, a review queue, a basic team notification, testing against up to 30 supplied examples and handover notes. Third-party licences and anything outside that fixed scope are separate.

When does the 14-day period start?

It starts when the agreed system access, sample enquiries and acceptance rules are available—not simply on the payment date.

Do we need HubSpot?

No. The one destination can be HubSpot or Google Sheets. The pilot does not include a full CRM implementation.

Can you work with our shared inbox?

Yes. One shared inbox can be the pilot source, subject to access and a fit check. Alternatively, the source can be one web form.

Will the system send quotes automatically?

No. Automated pricing, quote preparation and autonomous quote sending are outside this pilot. Commercial decisions stay with your team.

Who owns the accounts and data?

Your organisation owns the operating accounts and operational data. Access and handover responsibilities are documented for the agreed setup.

What happens when the system is unsure?

The record is placed in a visible human review queue with the missing or uncertain information exposed. It is not silently discarded.

What is not included in the pilot?

The pilot excludes a full CRM change, broad migration, multiple sources, extra channels, outbound campaigns, autonomous pricing or quotes, custom models, website redesign, guarantees and third-party licences.

What happens after the pilot?

You keep the agreed workflow, accounts and handover notes. Any support, additional source, destination or broader implementation is optional and separately scoped.

11 — Fit check

Confirm whether one narrow pilot fits your enquiry flow.

Share the minimum business context below. We review fit manually; no booking or delivery date is created automatically.

Provide either a company name or company website.

hello@usralabs.com